"Where's my order?" answered before you read it.
Order status, returns and exchanges, store credit, loyalty questions, sizing and fit. It's half your ticket volume and almost none of it needs a person — the agent pulls the live order and answers in one turn, in your brand voice.
- SOC 2-aligned
- HIPAA-aligned
- AES-256 encrypted
- Audit-logged
Good morning
Orders & returns
Refunds above your set limit route to a person.
Key takeaways
- The agent resolves order status, returns and exchanges, store credit, loyalty questions, and sizing or fit queries.
- Order and carrier status come from live data, so the answer is current rather than cached.
- The agent speaks as your brand — your name, voice, and tone — not as a visibly third-party widget.
- Refunds and credits operate under scoped authority: up to a limit you set, with anything beyond it routed to a person.
- Chat and voice run on one agent with one knowledge base, so a customer can switch mid-conversation without losing the thread.
What it handles
The calls that fill your queue.
Order status, in one turn
The agent pulls the live order and carrier status and answers with the customer's name attached. No form, no ticket, no "we'll get back to you within 48 hours."
Returns and exchanges
The agent checks eligibility against your actual policy, explains the options, and starts the return. Anything outside policy routes to a person instead of being quietly approved.
Sizing and fit
The questions that stop a purchase, answered from your product data — which reduces both the pre-sale drop-off and the return that follows a bad guess.
Loyalty and store credit
Balance, tier status, what's expiring and when — account-aware, so the customer doesn't have to go find it themselves.
Why Teleperson
Your brand, not a widget
Shoppers can tell when they've been handed off to a third-party bot, and it costs you the relationship at exactly the moment they need you. Teleperson's agent speaks as your brand — your name, your voice, your tone — reads the live order instead of a cached snapshot, and acts only within the refund and credit limits you set. The customer gets an answer on the first turn; you keep the relationship.
Retail & e-commerce FAQ
Retail & e-commerce questions, answered
Other industries
Healthcare
Refills, scheduling, and benefits questions answered around the clock — with every regulated step routed to a person.
Banking & fintech
Balance lookups, disputes, and KYC re-verification — account-aware from the first message, gated where regulation demands.
Insurance
Claims intake, coverage explanations, and quote collection — in seven native languages, by voice or chat.
SaaS & B2B tech
Account-aware troubleshooting and onboarding that reads entitlements, plan limits, and recent activity.
Travel & hospitality
Disruption handling and rebooking by voice, in seven languages — for passengers who can't stop to type.
See it answer from your own content.
Paste your URL and watch the agent handle a real question — no signup.