For companies · Solutions
One agent. Tuned to your industry.
The hard part of support isn't the same everywhere. A pharmacy queue and a disrupted flight are different problems, and the line between what an agent should handle and what belongs to a person moves with the industry. Here's where that line sits in each.
- SOC 2-aligned
- HIPAA-aligned
- AES-256 encrypted
- Audit-logged
Key takeaways
- Teleperson runs one chat-and-voice agent tuned per industry — the same brain and knowledge base, with the scope of what it handles set by what that industry allows.
- Six industries are covered in depth today: healthcare and pharmacy, banking and fintech, insurance, retail and e-commerce, SaaS, and travel and hospitality.
- What changes by industry is the boundary: clinical questions route to staff in healthcare, payment and identity actions gate to a human in banking, coverage decisions stay with adjusters in insurance.
- What stays constant: account-aware from the first turn, grounded in your knowledge base, seven native-fluency languages across voice and chat, and every consequential action audit-logged.
- These six aren't a limit — the agent grounds itself in whatever content you give it, so an industry not listed here still works.
Not listed?
The agent grounds itself in your content, whatever you sell.
These six are where we've done the most work — they aren't a limit. Paste your URL and watch it answer from your own material.