Most surveys arrive days later, ask for a number and hear back from very few people. Atlas Survey is a three-minute voice conversation a few hours after the experience, in your customer’s own language.
For companies · Atlas Survey
A couple of hours after a trip, Atlas emails the customer one short question. One tap opens a three-minute voice conversation in any of 20 languages, and you get the why behind the score: a summary, a rating, the highlights and the customer's own words, with an English translation beside them.
The video uses sample screens with made-up people and companies. The company view, early warnings and replies shown near the end are a preview of what we’re building and are not available yet.
How it works for your customers
Atlas is the personal assistant your customers already trust with their trips, bills and accounts. When they travel with you, Atlas follows up the way a good researcher would.
Atlas sees the flight in the email the member chose to connect. Nothing for your team to set up or send.
A couple of hours after they land, Atlas asks: how was your flight? One tap opens the conversation.
Atlas, as the Vendor Interviewer, asks how it went, what stood out and what could be better, with natural follow-ups.
At the end the member can add the experience to their Vendor Hub, so Atlas remembers how it went next time.
What you get
Every conversation becomes something your teams can act on.
What happened and why it mattered to the customer, in a few sentences your teams can read in seconds.
A score that comes with its reasons, not a lone number from one to ten.
The moments that stood out: a delay, a great crew member, a lost bag, the app.
The full transcript of the conversation, so nothing is lost in a summary.
Every turn in the language the customer spoke, with an English translation beside it.
Answers arrive hours after the experience, from people who really did travel with you.
20 languages
Customers pick a language, or simply ask Atlas to switch. You get the transcript as they said it, with an English translation beside every turn.
Original words and English, side by side.
That trust is why they answer honestly.
Atlas Survey is part of Atlas Pro. Members get the conversations after their trips and can give feedback on any company from Vendor Hub.
See Atlas plansComing soon · Preview
We’re building the company portal with a small group of partners. None of this is available yet.
Every conversation in one place, with themes across hundreds of customers. Filter by route, airport or date, in every language.
When a problem spikes, such as tarmac delays at one airport, the right team hears about it the same afternoon.
When a customer agrees to hear back, reply through Atlas with an apology, a fix or a thank-you. They see it in their Vendor Hub.
FAQ
Be one of the first companies to hear from your customers through Atlas.
